March 19, 2020
To Our Customers:
As your trusted, local community financial institution, we wanted to share updates with you regarding actions and policies we have implemented to safeguard the health of our customers and employees while continuing to provide convenient access to your finances in branches and online. We recognize that this is a very trying time for everyone as we all monitor the developments related to COVID-19, so we appreciate your continued patronage.
As of right now, both our Northside and McCandless locations remain open to customers for their daily needs. With that said, we are requesting your understanding and flexibility with some adjustments to the temporary changes in how we operate through this pandemic.
Use the Drive-Through When Possible: Although our lobby is still open, we are requesting that customers, when possible, utilize our drive-through for transactions, This helps us to maintain safe social distancing practices while still providing you the same standard of customer service we have always offered.
Schedule Meetings Rather Than Just Stopping By: For the time being, it is in the best interest of our customers and our staff that meetings are scheduled in lieu of just stopping by with questions. With limited staff working at the branch, this also ensures that you are coming to the branch when the necessary staff are present.
Take Advantage of Digital Tools and Services: Now more than ever, we need to take advantage of digital tools and services for our money management needs. With our mobile app and online banking services, you have the ability to complete a variety of tasks without ever leaving your home like: - Check account balances
- Transfer funds between internal accounts
- Deposit checks
- Setup bill pay
If you need assistance setting up those tools and features, please feel free to call us (412-837-6955) or email us ([email protected]). We'd be happy to walk you through the setup process.
Rest Assured, Your Funds are Safest in the Bank: As stated by the FDIC, "The safest place for your money is inside a bank. Banks will continue to ensure that their customers have access to funds either directly or electronically." We want to remind you that your funds at SSB Bank are federally insured by the FDIC up to $250,000 per customer. Individual Retirement Accounts (IRAs) are federally insured up to an additional $250,000. For more information about FDIC insurance coverage of transaction accounts, visit fdic.gov. We want to remind you that although this situation is ever-changing, we are prepared to respond accordingly with necessary adjustments to ensure we can maintain daily operations as normally as possible. We also want to reassure you that we are continuing to prioritize the safety and health of our customers and our staff in the decisions that we make moving forward.
More than anything, this is the time for all of us to remain united as a community. In such a time of uncertainty, we need to continue to support one another. This pandemic may be forcing social distance, but know that we are still here to support you in any way we can, through whatever means possible. We urge you to continue to check CDC.gov for the latest information about the Coronavirus and watch for updates on our website or in future emails.
Sincerely,
J. Daniel Moon, IV
President/CEO
SSB Bank |
