Frequently Asked Questions


General FAQs

Where are you located?

We have two locations: Northside and McCandless. For information about locations and hours, view either branch information page.

How can I contact SSB Bank?

  • Phone: You may call us at (412) 482-9010 (North Side branch) or (412) 837-6955 (McCandless branch). 
  • Email: You may also email us at info@ssbpgh.com.
  • Online: You may get in touch via our online contact form.
  • In person: We are a bank that enjoys getting to know our customers and helping them personally work through issues that they may be experiencing or help them meet their banking needs. Feel free to stop in to either of our branch locations so that we can help you.

How can I access my online banking?

Go here to register or log into your online banking account.

If you are having technical difficulties with your account, you may call us at (412) 482-9010 (North Side branch) or (412) 837-6955 (McCandless branch). You may also email us at info@ssbpgh.com or get in touch via our online contact form.

Do I have to register separately for online banking and mobile banking?

As of right now, you have to register separately for online banking and mobile banking. 

Go here to register or log into your online banking account.

To register for mobile banking, visit our Mobile Banking page.

Do you sponsor community events?

As a community bank, we love supporting events and organizations/businesses in the Pittsburgh, Northside and North Hills area. We do sponsorships, volunteering, donating, and partnerships. Please contact Jessica Merolillo for more information about how we can support your organization or business.


Mobile Banking Help

How do I download the SSB Bank mobile app?

Click here to download the app for Android devices. 

Click here to download the app for Apple devices. Or, search the store for "SSB Bank Pittsburgh." 

The app is compatible with iOS 8.2 or later, and Android 4.2 and up.

Are there any fees or requirements for using the app?

The app is free at both the Android and Google Play stores. There is no fee to use it. You must be a current SSB Bank client in order to take advantage of all of the features. 

To learn how you can open an account, call us at (412) 322-9023 or contact us.

How do I use the app to deposit a check?

Tap the three-line icon to open the menu. Tap "Picture Deposits." Hover the camera over the check you want to deposit, making sure to get the entire check in the photo. Follow the steps on the screen to confirm the deposit.

What should I do if I have questions about the app or my account?

If you need assistance with the app, please call us at (412) 322-9023.

Is this mobile banking app safe and secure?

Our app is fully secure and protected with industry-leading security features.

If you have any reason to suspect fraudulent activity or suspicious behavior with the mobile banking app or any other SSB Bank feature, contact us immediately at (412) 322-9023.


Online Web Banking Help

Why do I have to complete the update?

Our Web Banking technology includes Multi-Layered Authentication. This requires you to complete a one-time security update which activates your account for access to Web Banking. You must complete this update to access your account information online. It is intended to provide you with the best security possible. Multi-Layered Authentication consists of validation and authentication of an individual using more than one method of verification. Generally, this is accomplished by verifying three things:

  1. Something you are, in the form of identifying information like your dog's name or where you went to high school. You will need to create three (3) question and answer pairs. This allows us to verify that you are in fact, you, by presenting you with a question that only YOU know the answer to. If you don't answer the question correctly, you will not gain access to your accounts.
  2. Something you have, for example a driver's license, or a security token. You will also need to create a "Security Key". This allows you to verify that you have reached our Web Banking site, and not some other site. Every time you attempt to log in to your accounts, we will send you a graphical representation of the Security Key that you created. If you do not see that Security Key or it is not the one you created then you know that you are NOT at OUR site. If this happens, please contact us immediately.
  3. Something you know, such as a Password.

How does the login process work?

It is our commitment to you that access to your financial information is appropriately secure. We have taken enhanced measures to secure our Web Banking site.   As always, if you have any questions or concerns regarding these changes please contact us.

The login process is as follows:

  • Login is a multiple step process instead of one screen where you enter your User ID and Password.  First, you must enter your User ID and the Random Code. 
  • You will then be asked to answer one of the challenge questions. If you choose to remember your computer you will bypass this step. Remembering your computer is on the last step of the login process. 
  • The last screen will prompt you to verify the Security Key Image that you selected during the security update and to enter your Password. You may select to remember your computer here.

What is the Random Code?

The Random Code is an extra security measure used to eliminate fraudsters from randomly selecting account numbers.  It is randomly generated each time you try to log in.

What is my Security Key Image?

The Security Key Image is used to help you identify our Web Banking as a legitimate site. The text word or phrase you select will be converted to an image.  When you log into Web Banking you will see the Security Key Image on every page.

Some things to keep in mind:

  • Use a unique set of characters or word(s) that you can use to identify our Web Banking site has your Security Key Image
  • Please do not enter any Passwords

What does "Remember this computer" mean?

If you choose to remember your computer, you will not be prompted to answer one of the questions you set up during enrollment. You will still have to enter your User ID, Password and the Random Code. You can remember your computer after you have completed the initial enrollment and log in. The system uses information about your hardware and software to recognize a remembered computer. If you delete your browser cookies on your PC, you will have to re-remember the computer. The secure cookie will periodically expire on your computer and will require you to remember your computer again.

What does "Do not remember this computer" mean?

If you are using a computer that is accessed by numerous users (Ex. library or at airport kiosks) we recommend that you do not remember your account on this PC. We only recommend you remember your personal computer at home or at work.

What is a secure cookie?

A secure cookie is a small text file with hashed content that is placed on a computer to help identify the user.  In this case, the cookie that is stored on your PC during login lets you bypass your personalized security questions whenever you access Web Banking in the future. The secure cookie will periodically expire on your computer and will require you to remember your computer again.

Can I remember my account on another computer?

Yes. You can remember your account on more than one PC.

Can my spouse, my children and I remember our accounts on the same PC?

Yes. You can remember numerous accounts on the same PC. This will bypass the security questions when you log in.

Do I have to re-remember my PC when I delete my cookies?

Yes. The system uses your PC hardware and software information to recognize you are a legitimate user. If you delete your cookies, the information is no longer available to authenticate your login. You will be prompted to answer one of your security questions.

Why do I have to remember again when I use a separate browser on the same PC to access Web Banking?

When you remember your account on a certain PC it stores software and hardware information used to access Web Banking. The system stores information like your browser (Internet Explorer, Netscape, Firefox) and operating system (Windows XP, 2000, Macintosh). If you access Web Banking with anything different for future logins, you are required to remember the new system information.

What if I forget my password or the answers to my questions?

Please feel free to contact us by phone and we can reset your session.

Can I change my questions and/or my Security Key Image?

Yes. Once you log into your account you will have access to change your questions and/or your Security Key Image.


Applying for an Auto or Recreational Vehicle Loan

What kinds of vehicles does SSB provide financing for?
We provide loans for new and used automobiles for personal or professional use. We also provide loans for motorcycles and other vehicles such as boats.

Am I eligible for a car loan with SSB?
You must be at least 18 years of age and must live in the U.S. as a U.S. citizen, resident alien or non-resident alien. The same requirements apply to any co-signer.

How can I apply?
Please visit our Northside or McCandless branch to complete the application process. No appointment is necessary. Another option is to call us at 412-322-9023 and ask for a consumer loan officer.

What do I need for my application?
When you apply, you will need to provide the following information: name, address, Social Security number, employment information, income, and U.S. citizenship status. The following documents may also be required based on your specific loan request: purchase agreement/bill of sale, registration, title, lease buyout instructions, proof of income, federal tax returns, W-2s and financial statements. It is also helpful to be aware of your credit history from the major credit bureaus prior to applying, although you do not need to provide your own documentation.

How long does it take to get an approval, and how long does the process take?
Most decisions are made within 24 hours of your initial meeting. If more information is needed, or if it is a unique circumstance, the decision may take longer. Most meetings with our loan officers take less than an hour. If you are approved, your loan offer and interest rates will be valid for 30 days from the date of your original loan application.


Servicing or Refinancing Your SSB Auto Loan

How can I make payments on my car loan?
You have several options for making payments toward your auto loan:

  • By mail: Send the payment to: 8700 Perry Highway Pittsburgh, PA 15237
  • In person: Stop by either of our branches to pay in person.
  • Auto pay: Setup an ACH or Auto-transfer that will automatically make your payment on a monthly basis.
  • Online banking: make a single payment or set up a recurring payment by transferring money or using DPX Pay

How can I view my current and past statements?
You can view your loan status and statements using our online banking system. Go here to register or log into your online banking account.

What happens when I pay off my loan?
Once you have paid off the full value of your loan, including any interest, you will receive a paid-in-full letter in the mail within 7-10 business days. You may pay off your loan early without penalties if you choose.

Can I refinance my existing loan?
Yes. Please visit one of our branches or call in for a consumer loan officer to complete the process.

What information do you need for refinancing?
We will need the same information as for a standard loan application: name, address, Social Security number, employment information, income, U.S. citizenship status. We will also need the make, model, year, mileage and vehicle identification number (VIN).